Hiring a company to have your carpets cleaned at your office, store or building can be a major cost. Be cautious, not all carpet cleaning companies are of equal quality. Hiring an unqualified commercial carpet cleaner is not only a waste of your time and money, but in the end, you may be left with a dirty or possibly ruined carpet.
So, what can you do to protect your company? How can you ensure you’re contracting an experienced, professional company, particularly if it’s commercial carpet cleaning you need?
Here are some tips and questions you can ask:
1. Be concerned about carpet cleaning companies that provide quotations over the phone. Professional commercial carpet cleaners will ask to send a company representative to do a full assessment and assess your carpet for problem spots or extremely soiled sections.
2. Be sure to ask for an itemized, written quotation so the scope of the work is clear. Does the quote also include removing furniture, routine spot removal or pre-conditioning, or will these charges be extra?
3. Don’t be afraid to ask questions about their business, cleaning technicians or the methods and cleaning products they use.
Here are some questions to start with – you’ll probably think of more.
How long has the firm been in business? Are they willing to provide references? This answer can speak volumes about a company’s reputation and experience.
What formal training do the cleaning staff and management have? A reputable commercial carpet cleaning company will make sure that their cleaning technicians and management staff be certified.
Which kind of carpet cleaning methods does the company use? Not all carpet cleaning methods will properly clean your carpet. Some methods leave detergent and soil residue in the carpet. Or worse yet, improper carpet cleaning can damage carpet fibers, shortening the life of your carpet and possibly voiding your carpet warranty. Make sure you choose a company that is using a proper deep cleaning, extraction method.
Do the cleaning technicians vacuum prior deep cleaning the carpet? Vacuuming is the first step in deep cleaning your carpet and critical to loosening up the dirt, making a huge difference in the end.
Which kind of cleaning products and equipment does the company use? Using the right commercial carpet cleaning product not only cleans your carpet right the first time, it protects your carpet investment .
Are additional treatments part of the cleaning process? If the commercial carpet cleaning company suggests antistatic treatments or re-applying stain removal resistant treatments, first check with your carpet’s manufacturer to make sure that this won’t void your carpet’s warranty.
Last of all, a professional carpet cleaning company knows that maximizing your carpet investment is more than a one-time deep cleaning project.
They will want to work with you over the longer term, to help you maximize the life of your carpet investment with regular carpet cleaning maintenance and professional care.
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